At Elmwood Law Limited, we strive to provide our clients with the highest level of service and satisfaction. To ensure clarity and fairness, we have established the following cancellation policy:

Cancellation Within 14 Days

You have the right to cancel your instruction at any point within 14 days of the date when you signed our terms of engagement.

If you cancel within this 14-day period, no charges will be applied, and you will not incur any fees.

Cancellation After 14 Days

Our hourly rates under the terms of this Agreement are £139 – £282 per hour (exclusive of VAT at 20%). You will also be charged for any additional costs we have incurred whilst working on your claim. The actual rate charged will depend upon who has worked on your case. Your invoice will provide a detailed breakdown of charges. These charges are in line with SRA guideline charges which can be found here: https://www.gov.uk/guidance/solicitorshttps://www.gov.uk/guidance/solicitors-guideline-hourly-ratesguideline–hourly–rates

The Fee’s we charge if a cancellation is made after the 14 days are per individual case. Work undertaken will be costed based on the estimated or where it is possible to ascertain the exact time taken. This shall include:

• Our telephone calls and e-mails to and from you, your lender and any other 3^rd parties in respect of the claim.
• Letters drafted to you, your lender and any 3^rd parties
• Our time spent reviewing correspondence received from you, your lender and any other 3^rd parties
• Our time spend collating Claims, appeals, and calculations
• Any other time spend on your case.

An itemised bill will be raised for each individual case detailing the work carried out up until the point of cancellation.

Unpaid Fees

All fees are due within 10 business days, unless otherwise agreed If any fees remain unpaid, we retain the right to transfer your case to a selected debt collection agency. Please be aware that additional charges may be applicable in such instances.

Contact Information for Cancellations

To cancel your instruction, please contact us via:

Email: customercare@elmwoodlaw.com

Mail: Cancellations, Elmwood Law Limited,  14-16 Stanley Street, Liverpool, United Kingdom, L1 6AF.

We will not ask you for excessive information in order for you to cancel, however, we will need to take reasonable steps to identify you, including asking you security questions and in some instances requesting copies of ID, before we can action such requests.

Effective Date

This cancellation policy is specific to Car Finance Claims, is effective as of 22/12/2025 and applies to all engagements signed on or after this date.

We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or require further clarification, please do not hesitate to contact us.

Cancellation form: Elmwood Law Termination Form.pdf